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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Introduce self may need to involve consideration of the following: | Cultural background of client Customs familiar to client Any physical, cognitive or mental problems which may hinder communication, such as deafness, dementia, acquired brain injury |
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Individual differences may be: | Culture Age Economic Social Gender Physical Emotional Intellectual Cognitive Language Spiritual |
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Rights may be detailed in: | Service/outcomes standards documents Legislation Organisation policies and practices |
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Short interpersonal exchanges will be appropriate to the cultural and individual differences of the client and may include: | Chatting in friendly manner Inquiring about the client's health Short casual exchanges |
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Client needs may include: | Physical, sexual, physical and emotional support and care Financial Household assistance and maintenance Religious Cultural Spiritual Ceremonial Recreational Social Housing |
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Assistance may include: | Providing information and advice Accompanying or providing specific services Encouragement and support for decisions and actions |
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Clients may include: | Individual members of the public Referred or self referred People with specific needs seeking access to services Family members and significant others |
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Organisation's standards and procedures include those relating to: | Duty of care Client interviews and client/staff relationships Administration of questionnaires and other testing instruments and checklists Completion of forms and applications |
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Interviews cover: | Telephone and in person Through an interpreter or other specialist assistance Scheduled and impromptu |
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Client information includes: | Personal and confidential information provided by the client and/or referring agency/person Client feedback data Internal organisation information resulting from meetings and assessment panels |
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Client services include: | Income support (including disability, aged and sole parent support) Financial and community support services Training and employment services Recreational activities Care and support Transport and communication Referrals to specialist services Referrals to community support and/or education groups Community participation |
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Accepted organisation procedures and practice include those related to: | Collection and storage of information Client interview protocols and procedures Client communication protocols Assessment for eligibility to access particular services |
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Work undertaken includes: | Accessing and providing information about services available from within, and outside the organisation Assistance in completing forms e.g. Applications, and other written materials/submissions Assistance in seeking access to specific services Establishing contact with appropriate people to provide support to clients Setting up meetings and interviews for clients Acting as spokesperson, as required, for clients |
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